Support
Everything the app knows comes out of Apple Health, so almost every problem is a permission that was never granted or a workout that has not landed yet. Both are quick to check.
Nothing here helping? A report wants four things: what you saw, what you expected, your iPhone and watch models, and the version number from Settings, at the bottom of the About row. A contact address goes here before the App Store listing.
What you need
- An iPhone running iOS 15.1 or later. Forecasts on plan days need iOS 16, and the Apple Watch effort rating shown next to a run needs iOS 18.
- Runs in Apple Health. An Apple Watch is the usual source, but anything that writes workouts into Apple Health works: the iPhone's own Workout recording, Strava, Nike Run Club, Garmin Connect, and so on.
- Health permission. The app asks once, on first launch, and reads only. If you tapped past the sheet, see the first question below.
There is nothing else to set up. No account, no sign-in, no import, no wait for a server.
How syncing works
The first launch reads your whole workout history from Apple Health in one pass, which can take a minute if you have years of runs. After that it is incremental: the app keeps a marker of what it has already read and picks up only what is new, so opening the app is instant.
Each workout arrives in two stages. The workout itself, with its distance, duration and pace, resolves straight away, which is why runs appear before their maps do. The heavier detail, the GPS route, heart-rate samples and splits, streams in behind and is cached on the device so it only has to be read once.
The app also watches Apple Health in the background, so a run recorded on your watch shows up on its own once the watch has synced to your iPhone.
Common questions
No runs are showing at all
Nearly always Health permission. iOS only ever prompts for a data type once, so if the sheet was dismissed, the app is not being blocked, it simply cannot see anything.
Open iOS Settings, go to Health, then Data Access & Devices, then Quality Days, and switch on Workouts, Workout Routes, Heart Rate and Resting Heart Rate at a minimum. Then reopen the app and run Resync all workouts from its settings.
If permission is already on and there is still nothing, check that your runs are in Apple Health itself: the Health app, Browse, Activity, Workouts. If they are not there, the recording app is not writing to Apple Health and its own settings are the place to fix that.
A run is there but the map is missing
Routes come from the watch and often arrive minutes or hours after the workout itself does. The app holds a new run without a route open for 48 hours before deciding the route is not coming, so a map can appear later with no action from you.
If it never appears: the run may have been recorded without GPS, indoors or on a treadmill, in which case there is no route to draw. Some apps also write workouts to Apple Health without their route data. Check that Workout Routes is switched on under Health, Data Access & Devices, Quality Days, then use Resync all workouts.
Everything is in the wrong units
Two settings, both in the app's own settings screen. Distance switches every distance and pace in the app between miles and kilometres, including plan targets and the splits table. Temperature switches forecasts and the conditions on a run between Fahrenheit and Celsius. Both take effect immediately, everywhere, and neither changes anything in Apple Health.
Notifications are not arriving
Check both switches. In the app's settings, Notifications has to be on. In iOS Settings, under Notifications, Quality Days has to be allowed to send them, and a Focus mode or Scheduled Summary can hold them back even when both switches are on.
Alerts fire when a new activity syncs, which happens after your watch has passed the workout to your iPhone. That can be a few minutes after you stop running rather than the moment you do. Notifications are composed on your device and never travel through a push server, so a poor connection does not delay them, but a watch that has not synced does.
The same run appears twice
It should not. When two workouts overlap by half their duration or more, the app treats them as one run and keeps the better record, preferring the one with more distance, then an Apple source, then a route, then the longer duration. The one it drops still fills in any field the winner is missing.
If you are seeing two copies of a run anyway, run Resync all workouts so the merge is redone from scratch, and if they survive that, send the date and time of the run and the two apps that recorded it.
My heart-rate zones look wrong
Zones are built from your maximum heart rate, which the app estimates as the highest figure your watch recorded on a workout over the last year. If a loose strap put a spike in that year, the zones are skewed by it. Open Max heart rate in the app's settings and enter your own number, which overrides the estimate everywhere. Resting heart rate comes from the most recent value in Apple Health.
The plan is not matching my runs
A plan day is matched to the runs on the same calendar day, in your device's local time zone. Plans are anchored to the race date you set and count backwards from it, so if the whole block looks shifted, check that date in the plan picker. Changing plans or race dates never touches your runs, only how they are laid out against the schedule.
No forecast on my plan days
Forecasts come from Apple WeatherKit and need iOS 16 or later. The app never asks for your location, so it uses the starting point of your most recent run that has a GPS route. Until you have one of those, there is no coordinate to ask about and no forecast is shown. WeatherKit also only looks about ten days ahead, so days further out than that stay blank.
How do I start over, or get rid of everything?
Resync all workouts, in the app's settings, clears the on-device cache and rebuilds everything from Apple Health in one pass: full history, all routes. Nothing is lost, since Apple Health is the source.
To remove everything the app holds, delete the app. That takes its container with it, which is every cached route, figure and setting. Your Apple Health data is untouched and stays exactly as it was.
Getting in touch
One person answers, so it may take a day or two. A screenshot helps more than a description, and the version number in the About row of the app's settings helps most of all.
A contact address goes here before the App Store listing.